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Refund policy

 

Last updated: April 2026

Physical Products

We accept returns on physical products within 14 days of delivery, provided the item is:

  • Unused and unworn

  • In its original condition and packaging

  • Accompanied by proof of purchase

Sale items are final sale and cannot be returned or exchanged.

To initiate a return, email us at hello@leanerfitness.com.au with your order number and reason for return. We will provide return instructions within 1–2 business days.

Return shipping costs are the responsibility of the customer for change-of-mind returns. We recommend using a tracked service, as we cannot accept responsibility for items lost in transit.

Once your return is received and inspected, we will process your refund to the original payment method within 5–7 business days.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, we will make it right — immediately. Email us at hello@leanerfitness.com.au with:

  • Your order number

  • A clear photo of the issue

We will arrange a free replacement or full refund at our cost. No return shipping required for faulty items.

Print-on-Demand Products

As our apparel, mugs, phone cases, and posters are printed to order, we are unable to accept returns for change of mind. However, if your item arrives with a print defect, damage, or incorrect item, we will replace or refund it in full. Please contact us within 14 days of delivery.

Digital Products

Due to the nature of digital downloads, we are unable to accept returns once a file has been accessed or downloaded. If you experience a technical issue with your purchase, contact us at hello@leanerfitness.com.au and we will resolve it within 24 hours.

Exchanges

We do not offer direct exchanges at this time. If you would like a different size or product, please return your original item (where eligible) and place a new order.

Refund Processing

Approved refunds are processed to your original payment method within 5–7 business days. Depending on your bank or payment provider, it may take additional time to appear in your account.